Privacy Policy

Last updated: December 2024

This Privacy Policy explains how Torwyn Solutions LLC collects, uses, stores, and protects your information when you contact us, submit a form, or use this website.

We take client privacy seriously. Your information is used only for communication, project preparation, legal compliance, and providing services you request.

1. Information We Collect

We collect information you submit directly through our forms, including:

• Name
• Email
• Phone number
• Facility or business name
• City and state
• Description of your project
• Photos you upload (for emergency or diagnostic forms)
• Timeline urgency
• Additional details provided in text fields or questionnaires

We also collect site analytics data using Google Analytics and Google Search Console, which may include:

• IP address
• Device type
• Pages viewed
• Click behavior
• Approximate geographic region

This information helps us understand website performance and improve the user experience.

2. How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide quotes
• Prepare project proposals
• Communicate during active projects
• Diagnose emergency issues
• Maintain warranty and project records
• Improve our website
• Track performance analytics
• Maintain tax and legal compliance

Your information is not sold or shared with marketing companies.

3. Data Retention

We store client project data for legal, tax, and warranty purposes.

Retention policy:

• Active or completed project information is stored for 5 to 7 years
• Emergency uploads are stored only for diagnostic and project reference
• Inquiries that do not become projects are deleted after 30 days
• Backups may retain data briefly before cycle completion

4. Photo Uploads

Emergency photos or diagnostic photos are used only to:

• Identify leaks
• Assess structural issues
• Prepare quotes
• Document existing conditions

These photos are kept confidential and are not used in marketing unless the client approves in writing.

5. Sharing Information

Your data may be shared only with:

• Licensed contractors if required for project execution
• Engineers or architects if structural guidance is needed
• Insurance or legal authorities if required by law
• Service providers that support our business, such as:
  • Netlify (form processing)
  • Email hosting provider
  • Analytics platforms

These third parties are required to maintain confidentiality.

6. Cookies and Analytics

This website may use cookies and Google Analytics to understand site usage. No sensitive personal data is collected through analytics.

You may block cookies in your browser settings.

7. Your Rights

You may request:

• A copy of your stored data
• Deletion of your data (unless required for legal or tax reasons)
• Corrections to inaccurate information
• To opt out of nonessential data collection

Submit requests to: branson@torwynsolutions.com

8. Security

We protect your information through secure hosting, restricted access, and modern website practices. No system is fully immune to risk, but we take reasonable measures to keep your data safe.

9. Children's Privacy

This website is not intended for individuals under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy occasionally. The revised date will be shown at the top.